Public Offer

1. General provisions

• By placing an order on the website, by phone or via a messenger, the Customer confirms that they have read this offer and accept its terms.
• The Service is not a pharmacy and does not provide medical advice.
• Information about medicines on the website is for reference only, is not medical advice and does not replace a doctor’s prescription.

2. Orders

• Orders are placed through the cart on the website or through a manager by phone and messengers.
• An order is accepted once a manager confirms it. The manager agrees availability, price, payment and delivery method with the Customer.
• If a medicine is out of stock, the Service may offer to bring it on order — with a waiting time and an advance payment agreed with the Customer in advance — or cancel the order.
• The Service may refuse to fulfil an order.

3. Prices and payment

• Prices on the website are in Ukrainian hryvnias; for international orders, in US dollars. The final order amount is confirmed by the manager.
• Payment methods: cash on delivery at a Nova Poshta branch, or payment to a bank card using the details provided by the manager.
• For cash on delivery, Nova Poshta charges the recipient a money transfer fee of UAH 20 + 2% of the amount.
• International orders are fulfilled only after 100% prepayment of the goods and delivery.
• Orders placed “on order” may require an advance payment; the balance is paid on delivery or to the card.

4. Delivery

• Within Ukraine, orders are delivered by Nova Poshta, usually 1–3 days after dispatch. The Customer receives the waybill number (TTN) by SMS or from the manager.
• Abroad, orders are sent by international post, courier services or scheduled buses; delivery time and cost depend on the country and the carrier’s rates.
• The Customer checks the packaging and the contents of the order on receipt at the branch. Any damage must be recorded on the spot.

5. Returns and exchanges

• Medicines of proper quality cannot be returned or exchanged (Resolution of the Cabinet of Ministers of Ukraine No. 172).
• If the packaging is damaged, the wrong medicine was sent or the expiry date has passed, the Service will replace the product or refund the money. In this case the Service covers the shipping costs, and the money is refunded within 1–3 business days after the return is received.
• Details are on the “Returns and exchanges” page.

6. Customer obligations

• The Customer confirms that they order medicines for personal use or for close relatives, as prescribed by their doctor.
• Before using a medicine, the Customer reads the package leaflet and consults a doctor. The Service is not responsible for the consequences of use without a doctor’s prescription or contrary to the leaflet.
• The Customer provides accurate recipient and delivery details.

7. Personal data

• To process and deliver an order, the Service processes the first and last name, phone number, messenger username, city and branch or delivery address, e-mail (for international orders), order contents and correspondence with the manager.
• If the Customer attaches a prescription or a doctor’s report, this health data is used only to check the prescription, is stored privately and is accessible only to the Service’s staff.
• Data is shared only with the carrier (Nova Poshta and other delivery services) to the extent needed for delivery.
• Data is kept for as long as needed to fulfil the order and for accounting. The Customer may ask to correct or delete their data by writing to info@unifarm.com.ua.

8. Other terms

• The Service may change this offer. A new version applies from the moment it is published on the website; orders already placed are governed by the version in force at the time of the order.
• Disputes are settled through negotiation and, failing agreement, in accordance with the laws of Ukraine.

9. Contacts

• Phone: +38 (067) 131-02-33
• E-mail: info@unifarm.com.ua
• Messengers: Telegram, Viber, WhatsApp